1. Charges
Free, with no conditions attached
Shipping is free on every order. There is no minimum basket value, no surcharge for heavy or bulky items such as mirrors, shelving and multi-piece mat sets, and no fee for choosing cash on delivery. The total shown at checkout is the total you pay.
2. Dispatch time
Orders confirmed on a working day before 4:00 PM IST are packed and handed to the courier the same day. Everything else goes out on the next working day. Working days are Monday to Saturday, excluding public holidays. Cash-on-delivery orders are dispatched on the same schedule as prepaid ones.
3. Delivery windows
Counted from dispatch, not from when you placed the order:
| Destination | Business days |
|---|---|
| Metro cities — Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad | 3–5 |
| Other cities and large towns | 5–7 |
| Remote areas, hill stations and the north-eastern states | 7–9 |
These are estimates given in good faith by our courier partners, not guarantees. Festive peaks, weather events, strikes and local restrictions can extend them.
4. Where we deliver
We deliver to addresses across India, to every PIN code our logistics partners serve. We do not ship outside India.
Enter your PIN code at checkout and it is validated against the state you selected before the order is accepted, so a mismatch is caught immediately. If a courier subsequently reports your address as unserviceable, we contact you for an alternative address, and if none is workable we cancel and refund the order in full.
5. Tracking
When the courier scans your parcel we email the AWB number and a tracking link, usually within 24 hours of dispatch. You can also look it up any time on the track order page using your order reference, or from the account page if you ordered from this device.
6. Delivery attempts
Couriers make up to three attempts. Please keep the mobile number on the order reachable — most failed deliveries are simply an unanswered call. For cash-on-delivery orders, have the exact amount ready; parcels cannot be opened before payment, and the courier is not able to hold the parcel while payment is arranged.
If all three attempts fail, the parcel returns to us. Prepaid orders are refunded in full once it arrives back. Repeatedly refused cash-on-delivery orders may mean we ask for prepayment on future orders from that address.
7. Delays & lost parcels
If tracking has not moved for five business days, or the delivery window has passed with nothing at your door, write to support@xlvero.com with the order reference. We raise a trace with the courier the same day.
Traces normally close within 7 business days. If the parcel is confirmed lost, you choose a free replacement or a full refund — you are never left carrying the loss of a parcel we shipped.
We are not liable for delays caused by events outside our reasonable control, including weather, natural disasters, strikes, civil disruption, public holidays or regulatory restrictions.
8. Risk & title
Risk in the goods passes to you on delivery to the address on the order. Title passes on delivery for prepaid orders, and on payment in full for cash-on-delivery orders. Refuse the delivery if the outer carton is visibly crushed, torn or wet; if you notice damage only after opening, report it within 48 hours under the refund and cancellation policy.
9. Contact
Questions about a delivery: support@xlvero.com, or through the contact page. Unresolved complaints can be escalated through grievance redressal.
Last updated July 2026